We guarantee a beautiful bouquet for at least 7 days as long as the recipient follows the tips on our ‘tips for care’ card or at the website. Flowers are a natural product, so their quality can occasionally fall short of expectations. Should this happen, please inform us within 3 days of receipt and accompany your complaint with at least 3 explicit photos. 

Unfortunately, it is not possible to return a bouquet to us. There are no revocation rights that apply to flowers because they have a limited keeping quality. For this reason, we regret that we cannot help you with this. If you have a complaint, please send it to us within 3 days and accompany it with at least 3 explicit photos.